[Resolved] Motorola Mobility — service center refusing to accept warranty | |||||
I was a happy user with my motorolla z play until the moment the screen got stuck while i was messaging. I tried to hard reboot the phone as the phone wasn't responding and seem to become hot. But unfortunately i was never able to turn on my device after this. After this i decided to submit my device with authorized service center under warranty terms (Planet n, nagercoil, tamilnadu) on 21st september. But on 22nd i got a call representing service center and was updated that there is some kind of complaint internally on the display which they were able to identify with lens. They are refusing to cover the repair on warranty terms and are insisting to go for a paid service. In first place, i was having utmost care of my device and there had been never an instance i have dropped or there wasn't any scratch on display or exterior of the device. At this moment i find it really hard to believe that my warranty won't be enough to resolve the issue. I really am not sure to assume if this was really an issue with my device or if something has gone wrong during repair. Am looking forward to learn on what options do i have ahead of me. Was this information helpful? | |||||
Oct 31, 2017 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support Sep 26, 2017 Motorola Mobility Customer Care's response Hi, Sarath. We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns. Thanks, Motorola Support | |||||
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