[Resolved]  Motorola Mobility — Service issue

Address:	Cuttack, Odisha, 753010
Website:	WWW.MOTOROLA.IN

Dear sir
I have submitted my motorola mobile model moto x play in the 1st week of august 2016 at bhubaneswar authorised service centre namely"cci smart services" bearing job id bhv/mg/16/010488 because of its slim slot problem. I have got collected from them on 06/09/2016, after few days i found it's front camera not working and again i have submitted for repairing on 12/09/2016 which they have marked as bounce case. After two days i got a sms in my registered mobile “job id is created bearing bhv/mg/16/02012” which till date pending with them. I again got an sms on dt. 01/10/2016 mentioning your device is ready for pickup but when i reached at the authorized service centre they told me by mistakenly the message has gone to you because crm updation. They service centre told me that, wait for some days we will inform as soon as your mobile will be ready. After that i have called the customer care centre ([protected]) and narrate the incident, registered my complain. After few days i got a call from motorola escalation team told me your device will be ready by 14th of october, after that again i call customer care, again motorola escalation team executive told me it will be ready by 17th of october and the same processing is going on till date. I have also informed the motorola office through email which is below mention having customer reference no[protected]. Out of my one year warranty service they are kept my mobile for last three months and not resolved my issue and giving me false commitment of delivery for which i am suffering a lot. I request you kindly issue a new mobile phone to me so that i will be oblige to you.

(Email conversation with motorola customer service)

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Subject
Email:poor service/false commitment by service centre bhubaneswar /customer care

Response by email (Sardar ujwal) (04/10/2016 02.52 pm)
Customer reference number :[protected]

Dear pravakar

Thank you for contacting motorola.

We are sorry for the inconvenience caused.

As per your concern regarding the repair, we request you to share the snapshot of the job sheet so that we can assist you accordingly.

For additional questions we are here to help. You can reach us at our toll-free number [protected] (Mon-sun 10a. M to 7p. M.).

We appreciate your patience and value your business.

Regards,
Ujwal.
Motorola india

Customer by web (Pravakar mahapatra) (03/10/2016 06.24 pm)
Dear sir
I have given my mobile for repairing in your authorized service center in bhubaneswar. It was with them for last two months. The quality of service of bhubaneswar center is very poor as well as pathetic. My job id are
Bhv/mg/16/01488
Bhv/mg/16/02012
In the first phase they have changed my mother board which take more than one month and when i check my mobile, my front camera found faulty which before repairing working perfectly. Again they told me it will take few days for repairing. On 01/10/2016,
I have received message from your authorized bhubaneswar service center (Smart service) that your device is ready for pick up. On 03.10.2016 when i enquired about status of my job sheet at your authorized centre, they are told me it was not ready,
It will take another 15 days time. As company like motorola which is market leader in handset manufacturing and providing customer service, so i will request you instead of so many repairing kindly provide a new handset or kindly keep it with you as 12 months of warranty period it was with the service center for more than 02 month. As a customer i feel it is totally injustice. Hoping you will do justice to my prayer