[Resolved] Motorola Mobility — service not provided on warranty period | |||
Hi all, The code of conduct of the employees is very disappointing. It would be most appreciable if they give some more respect to the customer time and most of the customer are coming from remote areas to avail the service and they face more difficulties in finding the address of service centres. And it is very sad to say that authorised moto service centre are only in major cities which are less in no and that too services rendered in few centres in hyderabad are not up to the business standard of moto. Am highly worried about the customer who don’t know about all these procedural aspects and few of have my friends had well experienced that service centre guys will not give mobile within a week for any type repairs. But i never agreed with my friends on these because we don’t see the things as they are, we see the things as we are. I have walked to service centre to avail service for display change and charger change within in the warranty period. Am surprised to hear that on last day of my warranty date i can’t avail two options. So, i tried to bring the same to head of the department of kothapet hyderabad branch, but i end up with the same results. Even am decided to choose any one option but the employees signed off for the day in business working hours by saying a word “come tomorrow”. Due to this act my warranty got lapsed. Firstly, i would be appreciable if employees are given training on customer centricity to save the moto legacy. Waiting for reply to proceed further… Thanks in advance. Was this information helpful? | |||
Jul 5, 2018 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support Jun 04, 2018 Motorola Mobility Customer Care's response Hi Srikanth, Greetings from Motorola! We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post. Regards, Motorola Support | |||
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