Motorola Mobility — Smart watch warranty pending since 1.5 months and company doesn't respond

Address:

Bangalore, Karnataka, 560103

I have a moto 360 2nd gen and because of a battery fault, I had to claim warranty for the same. I have submitted my watch to the service center on 25th November. Initially was told that i will receive it under a week, then 3 weeks now its been 5 weeks and nothing has happened.

Customer service doesn't respond and the service center doesn't receive my calls. I have repeatedly sent emails and have also called the customer care but to no avail.

I even warned them that if I dont receive an update by 27th, I will go to the consumer courts and inspite of that, I haven't received a call from them.

Date of Warranty Claim: 25th November 2016
Service Job Number: AMSBAG016020

I want a full refund of the cost of the watch, nothing less with damages.