Motorola Mobility — They have not provide me with the actual time to fix my phone display and motherboard. Moto x play.

Address:

Bangalore, Karnataka, 560037

My complain number My complain :- Incident:[protected]
QCI/MG/15/02629
I have given the phone for repairing on 15th of December 2015. The service center as well as Motorola support team is not answering properly how much time it will take to fix the phone. Now its more than 45 days and i am still struggling to get my phone fixed. There is no co-ordination between the service center and the Motorola support team. Everytime i call them they commit new date of delivery. Below is the email communication with Motorola but they never replied"

" I do received the call from Motorola team. However, the person from Motorola confirmed that my phone will be ready for delivery by 4th of January 2016. When i called the service center on Friday they said that they have not received the parts yet. I am not sure where is the communication gap. Why it is taking so long to get one device fixed? I am not here to accept such a poor service from Motorola. Its going to be one month in 10 days since i have given my phone for service. Who will be taking the ownership and getting this fixed. This is something not acceptable to take one month to get the device fixed. Either you bear the cost of the parts if its taking too long or pay some penalty due to delay from your end. Because begin a customer i feel i am the only who is getting effected at my own cost. I am paying for the device, i am waiting for an unreasonable amount of time. Where is the Motorola in the picture and how are you helping your customers? Just reply back with the valid reason why its taking too long to get my mobile fixed. If you cannot keep your promise then pay back to the customer for the delay."