[Resolved] Motorola Mobility — Unable to provide repair status for nexus 6 and Moto 360 smart watch

Horribleterrible

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411057

I have submitted my Nexus 6 and Moto 360 second generation smart watch as both were faulty and both were in warranty to BM gadgets services off karve Nagar Pune. The job code number is AMSBMS001647. It was submitted on the 19th of November 2016. It is over a month now and neither the service center nor Motorola are giving any details regarding the devices. Please note that for the smart watch I was given a manual job sheet.
I have been following up with the service centre and Moto care and have not got any info about the repair status of the devices. Also the original charger provided with the phone was faulty and under warranty, but the service centre has told me that the charger is not the correct charger and they will not be able to replace/fix it. Moto care is also not providing any details about the charger

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May 11, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Dec 20, 2016

Updated by Horribleterrible The complaint is also for BM gadget services near samudra hotel, Pune. They are not professional in there behavior and are incompetent

Verified Support

Dec 23, 2016

Motorola Mobility Customer Care's response Hi Aditya,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support.

Dec 28, 2016

Updated by Horribleterrible Have written to motorola on the given email id several days ago. Have not recieved any reply till date. As expected pathetic service and incompetent people.