[Resolved]  Motorola — MOTO E not repaired -Pune

Address:

Pune, Maharashtra

Hello, This is to inform you of the torture that I have gone through since my mobile MOTO E stopped working around 19th Oct. It would not switch on and when charged, it was heating up. After two days mobile started and worked as normal however the same day it got switched off again and started giving the same problem. A very dim light would come up on the screen but no display and completely black. I submitted my phone to P3 support at Ashoka mall pune on 01 Nov 2014 where I had to wait for 3 hours and eventually submitted my phone. I was given a slip to mention the problem. Being a layman, I mentioned Display not working and left the rest to be identified by service centre. The moment they saw the word 'Display' their eyes lit up and mentioned that we would charge for any damage. I was reluctant to hand over the phone however I submitted as I was confident as there was no damage to my phone. Then came the torture, I called and visited them after 7 days to collect my phone after I received a msg that my phone is repaired. After two hours of wait I was told to come back after 3 days as it was not done. I visited the service centre again after 3 days and after waiting for 15-20min the queue I went back as I had to go to my office. I visited the centre again around 15th and after a wait of 1 hour I was handed over the phone . I asked what was the problem? receptionist reluctantly told after looking at the slip, you had mentioned display, so we have replaced it. I was not asked to pay anything. Being standing at the service centre for these days, I saw that after collecting the repaired handset atleast12-15 customers coming back within 15min reporting that problem is not resolved. So, I decided not to leave the centre until I check if handset working properly. The phone would not start, so they asked my to charge it. I was standing at the counter charging my phone for more than 50min and then later I went up to the technician and asked what is the problem. They said that we have repaired your phone and you can charge at home and it should work after an hour of charging. I asked what changes you made, did you change the battery as well. They said yes. I was still in doubt so I asked them to charge, check and hand over the phone again. They charged for about 1.30 hours again, it did not start and was still heating up. They eventually started to speak to each other in regional language and informed that we will get your phone replaced or repaired in few more days. Spending over 8 hours standing, travelling for (20*2*4) 150 km and arguing for over half hour, what else do you expect a customer to do. Well take another half hour and write a complaint. so this is what I am doing. Motorola I thought were being helpful earlier but I lost the trust that after 7-8 calls they had not logged any complaint until this one. I lost my substitute phone on 17th and therefore was unreachable for 2days till I got my replacement SIM. I was expecting a call atleast now when I have secured my SIM's and brought a new phone. However no call received so far. I am travelling today and was expecting the phone to be repaired. Can somebody please tell me if I am going to ever receive my phone back? the phone is not worth so much as much trouble I have had. Had it not been a gift from a sister which I cherish, I would not have been that patient to get it replaced/repaired. I would appreciate if you not take this mail as a sarcastic comment on you, but understand the plight of your customers. There are hundreds of people waiting at the service centre which make me think if all the motorala mobiles are faulty. Regards Raj Chandani [protected] [protected]