[Resolved] Motorola — Moto g mobile is out of order since I purchased .Since then it is in service centre - District centre Janakpuri D

badabapa

from Delhi, Delhi

Address:

New Delhi, Delhi, 110058

My IMEI/SN No is [protected] .Moto g . Purchased on 20/09/2016 . It is automatically switching on and eroff on its own from day one .Given to service centre .Now too given since 6/1/17 then again e centreon 30/1/17.Service centre is not giving computer generated receipts and charging 5500/- for it even under warranty period.It has became a life to run after service ever week where they give lame excuses and turn down and not call u once even .Now my guts tee period is going to be over soon on Sep -2017 .What will happen after that ?

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May 10, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2017

Motorola Mobility Customer Care's response Hi,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support

Feb 22, 2017

Updated by badabapa I Tapaswin Padhy purchased Moto g plus 4th gen white 32 GB whose serial no is [protected] but from the day 1 itself it showed display problems. Company took it rectified it and sent it to through courier as I had bought it online.
Then again it showed same display bouncing back problem .I deposited it at its service centre Techno care soln pvt ltd District Center Janakpuri Delhi 110058 on dtd 21/12/2016. After running and waiting tidiously the scenter gave it on Jan-2017 .
After 15 days on it showed the same bouncing of display problem .When I went to same service center on dtd 30/01/2017 to my surprise they said it was out of warranty then said it was due to your fault of say pressed so you have to pay Rs 5500/- and gave no computerised job card rather photostate of my application.
Till now I have been running there waiting hours and they are giving false pleas as the spare part has not come & we are not finding your mobile .After writing to u they have lowered the amount from Rs 5500/- to Rs 4000/- but still harassing and not giving .This is the case when it is in guarantee period.

Feb 24, 2017

Updated by badabapa I could collect it today dtd 24/02/17.
Insisted to pay Rs 4000/- .
I told him that same was the fault at beginning then same was the fault for which given to your service center last month and for same problem I am giving it now .I showed him the original receipt in the beginning as without it they don't listen where dt of purchase was written and it was dt 20/09/2016 .Still they said Rs 5500/- is to be given and they gave a photocopy of my application instead of computerised job card

Feb 28, 2017

Updated by badabapa What is your reaction to it ?
You have not replied yet anything ?
I state that as it is in guarantee period they shouldn't charge . So they should send back my money Rs 4000/- taken. Service center was not willing to give receipt to it .
So please let me know weather company/your service center is sending me my Rs 4000/- or not ?