Motorola — Moto G3 broken display not been attended

Website:

www.motorola.in

I bought a motog3 thro flipkart in the month of August...within 2 weeks of buying, the phone's display broke on accidentally dropping it from my hands. on registering a complaint with motorola's authorised service centre (B2X, Kandanchavadi- which initially denied to accept a registered complaint stating that there were already phones lined up waiting for the same spares and accepted the complaint only on sep 9th - Job sheet #AMSCHE002967) we are still waiting for a responsible response from motorola... 1. How can a reputed company like motorola run out of spares even after three months of launch of its products? 2. If motorola couldnt arrange for a spare part cant it replace the phone? 3. Is it true that neither the phone nor the spares are available with motorola for attending its customers?