[Resolved] Motorola — Moto X audio jack not working | |||
Hi, I bought Moto X 5 months ago, it is working perfect and I don't have any complaints about it. I don't use audio jack in my phone because of Ipod and I use that. Recently I was attending a business call in my phone and I found that headphone was not working, I tried with 2-3 different headphones and none of them worked. I then tried with another phone and all the headphones including the one I got from Moto X was working. After the call I checked and saw that the copper strip inside the audio jack was broken. I was a little surprised to see because I rarely use it. So visited Motorola service center and the guy told me that it is a physical damage and you have to pay for it, I bought this product with exchange of my HTC Desire HD which worked for 4 year without any issue. I don't mind paying for this but this is a minor damage and it must be cover under warranty, I read the warranty and they don't cover anything, we(customer) always screwed by these companies. Specially in India where consumer always suffer because of these companies monopoly and Indian rules. Can anyone help me on this matter. Thanks, Priyank Was this information helpful? | |||
Jun 14, 2017 Complaint marked as Resolved Motorola Solutions customer support has been notified about the posted complaint. | |||
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