| Address: | Mumbai City, Maharashtra, 410209 | | Website: | motorola.in |
I am very sorry to say that i have experience worst service of my life after purchasing Moto 4G Plus phone on 17th July 2016. Firstly on 14th October 2016 i had given my phone for repair at Navi Mumbai for some speaker problem and they gave back my phone after 35 odd days on 18th Nov 2016 and that too after complaining for many times. I dont understand why such delay . Again in June my phone got some problem and i approached your service centre at Surat for repair. On first occasion they turned down to accept my phone saying that Job Order created at maumbai during last repair of phone is not closed and i need to approach them first to close the Job Order. Some how i went to Mumbai service centre and get the job order closed and they gave me new IME no. With the new IME No i approached once again on 28th June 2017 your Surat Service Center and this time they refuse to accept it for repair saying that water has leaked inside the phone but when i told them that nothing has happend like that they simply refuse to accept the phone to repair on Guarantee. I again came to your Mumbai Service center on 07 July 2017 where i had repaired my phone in Oct 2016.But they also refuse to accept it to repair it on Guarantee. From my part my phone has never been in touch with liquid so why your service centre is giving such excuse. Either they have not cleaned the phone during their last repair or else there may be some manufacturing fault if you say that liquid leaks inside the phone.
This is the worst experience i have ever received on approaching any service centre.
Kindly look into the matter and get my phone repaired under warranty or else i need to approach Consumer forum to get this matter resolve. The deatil are as below.
Original IMEI No- [protected]
IMEI No after repair in Oct2016- [protected] Was this information helpful? | 
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