[Resolved]  Motorola — Motorola x play mobile

Address:	Surat, Gujarat, 395010
Website:	www.motorola.in

I am sanjay kakadiya, my mob no. is [protected], i have given my motorola x play for repair in customer repair center RNA Services, surat as on 22 December 2016, my complain no. in motorola customer care is[protected]. there was issue about not charging of phone so that i give it to repair center,

when i give my phone to repair center they told me that i will get my phone after week, but as time goes they are giving me new time at every call, and still i have not getting phone back.

when i call customer care they told me you will get response in 24 hours from escalation team, and then after no any one call me. and when after few days escalation team calls me they are again gives me new time,

and also they are offering me new phone(moto G4 plus) RS 13999/- in place of moto x play RS 17399/-, but because of less value of it i rejected to take..

Because of not getting of my phone and my lots of pending work i have purchased another phone so that now i want my refund in the place of phone.

i am requesting you please make something fast process and do my refund process..

i have attached below bill of purchase and letter if repair center..

thank you,
sanjay kakadiya
[protected]