Motorola Nexus 6 — Delay in replacement and poor customer care service

Address:

Ernakulam, Kerala, 682024

I got a faulty phone with speaker complaint and it was replaced by the company after 3 months. But the replaced handset was completely faulty from day 1. Even after persistent complaints they were not ready to accept there is a fault in the handset. Finally after many complaints and mail, one of the manager Mr.Manikandan agreed to replace the set but its been 2 months now and they are not even bothered to get it done. I have to call each and every time to hear "Wait for few more days" and stupid excuses from their side. I am from Kochi, Kerala. Phone gets switched off on taking camera, camera cant focus and hence never get good image quality, gets switched off while talking over phone etc etc... the list is more.