Motorola — Nexus 6 given for repair no clue about the status.

Address:

Mumbai City, Maharashtra

I own a nexus 6 phone which is under warranty. The screen was broken so took my phone to B2X Dadar service centre, after replacing the screen the back camera stopped working and the loudspeaker started giving problems . Again I submitted my phone for camera replacement & loudspeaker problem on the 13th July, Job Sheet No: AMSMUD002329 at B2X Dadar service centre where I was informed it would take 7 - 10 days for the repair. When I check with the service centre for the status update of my phone they inform me that they still have not received the parts from the company. I called up motorola customer care on 18th July to check the exact status of my device where they informed me the device is repaired and to check with service centre on monday. I call up service centre on monday 20th and they inform me the parts have not been received from the company. So I lodged a complaint with Motorola, complaint no:[protected] lodged on 20th July and was informed that concerned department will get back in 48hrs. Today 22nd July I get a call from the motorola concerned department asking me if I got a call from the service centre to collect the device as it has been repaired. I call up the service centre to check the status and they again give me the same feedback the parts are not yet received from the company. I do not understand why is there no consisitency between the motorola company and the service centre. They both keep blaming each other due to which the consumers suffer by their phones not getting repaired on time. These days phones are an important part of anybodys life and I have my important work data stored in the phone which are required. I face a lot of problem due to this mess between motorola company and the service centre. The company or the service centre does not understand the importance of the official work data so they don't bother much and just keep the customer jumping between the two. I need my phone repaired within 2 days without any further problems & delays.