| Address: | 600017 | | Website: | Motorola.in |
Dear All
I have bought Moto G 3rd Generation on 31st July'15 in flipkart within one month the mobile gorilla glass is broken. I have called up the customer care on 30th Aug'15 and registered my service request. I have visited the Chennai T.Nagar branch service centre on 31st Aug'15. They said that they will get back to me within 14days for the replacement of glass(Job Number#AMSCHN003887 dated 31st Aug'15). Due to stock haven’t received from Motorola.
I am ready to pay for the Spare parts due to broken glass is not covered under warrant. But, I haven’t get any response from anyone as of now.
Recently, I have received mail from Motorola stating that my service request has been closed.
I really wondering how they can close my service request without solving customer complaint. I have called up the customer care they are not picking the call. Finally, The customer executive attend my call and i have provided my Job Number. They are unable to track my request. The executive doesnt know how to handle customer queries. Atlast, he said that my query has been resolved on last month itself.
When I enquired about it, The customer executive is cut down my call. Then I went to service centre about the status on my service request. Service centre people told that they havent received the stock from Motorola as of now. Due to Internal audit queries, they have closed my service request (without solving my request) to maintain the customer service Turn around time.
I really frustrated about the Motorola customer care & service centre. How can they close customer service without solving the issue ???????
As of now, I havent get any solution. I suggest everyone don’t buy Moto products they don’t have stock to fulfill customer request.
Anyone help me to solve this issue ? I really thankful for them
Regards
Manikandan Sankar
[protected]@gmail.com
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Dear all,
I bought a Motorolo E on 2nd Feb 2015, within 5 months one of the sum devices refused to get in the sum. I immediately went to T Mgr Service Centre there was lot of crowd. After an hour they attended me and asked me to surrender the phone. Being a business man I cannot do anything without a phone so I asked for a spare, but invain, However I managed and surrenderd the phone on 19/x & got acknowledged with a phone no. [protected]. I have been trying to get them over the phone which they have given me is switched off for lost 2 days. this is the service I have received from the Moto Service Centre. My job NO. AMSCHN004879