[Resolved]  Motorola Phone — hanging & touch-pad

Address:Ernakulam, Kerala, 686664
Website:[email protected]

Subject
Touch screen not working properly

Question reference #[protected]
Date created: 23/07/2017 04.23 pm
Date last updated: 23/07/2017 04.23 pm
Status: unresolved

Now my phone (Motorola g4 plus) condition is very bad to use, because of automatically touch screen operated.in this situation i cant use this. I am a businessman, daily i got lot of calls. Now i cant contact with the clients. My phone is in warranty period. This kind of complaints shows the cheating of customers. I like moto that's y i choose this company, this is very pathetic condition to use. 4 month before i purchased same phone for my wife, now i am thinking about that one also, how long the life of the mobile. I think u understood my situation & problems what i am suffer. Please do the needful.in this condition i cant use this one. I prefer for a new one because of its not of my problem. The company should replace it & pay for the valuable time of the customer demanded amount. This amount comes to under the product that makes the total loss of the customer.
I wish this will clear at earliest...
Thanking you
Jithin p ninan
Naduviledathu
Kalampoor
Piravom
Ernakulam
Kerala
India
Contact number:[protected]
Was this information helpful?
No (0)
Yes (0)
Nov 11, 2017
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2017
Motorola Mobility Customer Care's response
Hi, Jithin.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support
Complaint comments 

Comments

Hi Jithin,

Can you please help me with the resolution time... motorola took to resolve your issue?
I am crazy about moto x4... but Moto services are too bad, so I am not sure If I should go with it..

Please let me know.. your experience

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Motorola Mobility
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1939
    Pending
    0
    Resolved
    1021
    Motorola Mobility Phone
    +91 12 4413 1500 (India)
    +1 800 668 6765 (USA)
    Motorola Mobility Address
    12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
    View all Motorola Mobility contact information