Motorola — refarding service center and repair..

hi. i am vijay jain my imei no is [protected] and wid no is n09449 and product is motoe i am from chd abd go to vignesh center to replace receiver as they are seeing as faulty part i send a mail 20 days bacj 2 times and when i come from panchkula 25 days after he told me part in transit all yhis or keep phone for 6 to 7 dsys what is thus i come from 100 km away and handle yhis situation yhis is very bad and the service cdnter people do not k ow how to talk as this product is my father and i told him to repair on saturday he told no..