Motorola — Repair not done from month

Address:	Mumbai City, Maharashtra
Website:	motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2

I have submitted my mobile on 5th September 2015 to Borivali B2x service center. They asked me to submit headset and wait for week. After a week since I received no response from their side, I mailed to email ID given me on their job number and asked for status. On my surprise, that mail Id was not worked and email got bounced. I called customer care center and asked the status. they said phone is not arrived and will take more 7 days. I asked to mail the details of the same. They refused to mail saying that they can't mail, they only call. Then I made a chat to motorola customer care center https://motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2 I started chat center and I was had word with Sireesha, who said that she will mail me the status in 48 hours. Suddenly I received a call from service center, saying that my mobile arrived and I can take the same. They told that part which has a problem will arrive in one week, and you can meanwhile continue to use your mobile So next day I collected my mobile from service center. I collected my mobile on 11 September 2015 and they said that part will any how will arrive by week. I again called the customer care center and service center on 15 th september 2015 asking them parts will arrive on time or not. They have mailed me that it will take longer than week and problem will get resolved by 22-September 2015. I recalled the service center and customer care, and they given me same answer It will take longer and you need to wait. Your problem will be getting resolved by 29 September 2015. I asked the reason. They only given me one reason parts getting delayed. and no other answer. I asked senior person email ID and phone number to whom I can raise the further the issue. Customer care center given email Id [link removed] I mailed this person on 23 September, and again on 29 September and still not received any answer. Service center given me the number [protected] where no body is picking up the call. On 22 September I was asking for option that what I can do if mobile get not repaired by 29th as specified by them. They were having no answer. I asked him to replace my phone in case it doesn't get repaired. They were not taking my request. After arguing a lot they told me that ok madam we have taken your request for new phone. When asked for mail about the same they denied to mail such details. I am sure they have not done anything. On 29 September again I called customer care ans service center they have same answer that now I have to wait till 05 th October. They are not ready to give any other details. Kindly help me on this issue. Now they have extended date to 7th October. I got one email ID [protected]@motorola.com who is supervisor and mailed on 23 Sep but no answer from this person. Last they said Mr. Balraj is going to call me in 24 hours but no call from the company Regards Dixita Gada