[Resolved] Motorola Rokr E6 — 27 days delay in providing service

Akshay2209

from Surat, Gujarat

Address:	Mumbai City, Maharashtra, 400074
Website:	Motorola

I was facing an issue with Moto X (issue: touch screen not working and sim2 not working) and had given my phone to repair to New Tech Solution service centre at Vashi, Navi Mumbai on 29 June 2016. Today, after 27 days, there is no update in the status of repair. All that they tell us is that the parts are not available and they cannot help us. When we call up the service centre, the executive (Abhijit Patil) talks rudely saying, "main bana ke bheju ka phone!"
Details you may need:
Work order number: VZI/MG/16/00954

MODEL MOTO X XT1572 32GB BLACK

IMEI [protected]

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Sep 6, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Motorola Mobility Customer Care's response Hi Akshay,

We have received your inquiry through [protected]@motorola.com, we will update you from there. Please bear with us.

Thank you for your patience.

Thanks
Motorola Support.