[Resolved] Motorola — service center refusing service
R
Rahul1241990
from Hyderabad, Telangana
Hi, i bought motorola moto z play mobile on 4 november 2016 and it was sold to me as water repellent nano coating because of that feature i bought the mobile phone. From 2 days (5/8/2017 saturday) touch was not working so i took it to the motorola service center in jayanagar bengaluru on monday 7/8/2017 they took my phone and said we will contact you within 7 days. But they called me today and said it is because of water damage touch is not working it will not be covered under warranty and the repair cost will be equal to the new phone. 2 days ago on 5/8/2017 saturday i was traveling on my bike suddenly rain came and my mobile phone was in my pant pocket, pant got wet little before i take cover, after that i came home and took my mobile phone and the touch screen was not working phone was fully functioning except the touch screen.. I'm feeling cheated here if it cant resist little wet inside my pocket why they sold it as water repellent, this like is scaming people making them beleaving in wrong product description. I want my mobile phone repaired or refunded they seems like they dont care and i cant do anything about it i want your help please review my complaint and help me.
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Sep 11, 2017
Complaint marked as Resolved
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