Motorola — Software Malfunctioning

Address:

Mumbai City, Maharashtra

I have purchased a Moto G phone in Den 2014 (delivered to me on 25th Dec 2014). There was a software problem wherein at times contact numbers were not getting saved...also when I dial a number saved on the phone the call history shows it as "Private Number', any call coming from those numbers too shows as 'Private Number" this happens with select numbers...one being my sons number! We took it to our nearest service centre, the software was formatted, job No: AMSTHA000073. The problem of numbers not getting saved was resolved. But the problem of saved numbers reflecting in call history as private number is not resolved, we are told that the motherboard has to be replaced & for this we will have to leave the phone at the service centre for 15 days...HOW AM I SUPPSED TO FUNCTION FOR 15 DAYS WITHOUT A PHONE? Why is a new phone giving me so much of problems? I dont mind if you can provide a stand by phone & get my phone repaired but I am NOT in a position to buy a new phone to use till this phone starts working! This is NOT Expected from Motorola!!! Request you to please help resolve the issue at the earliest.