| Address: Mumbai City, Maharashtra, 400614 |
I purchased Moto G turbo mobile handset from flipkart on 01.02 2016.
On 28.02.2016 I found that Sim 1 is not detected by the handset. Thinking that Sim insertion in slot could be loose I removed sim from sim slot 1 and one of the connectors came out along with the sim card. I removed the sim just like anyone would remove it...simply by pushing the sim out of the slot with my fingers.
Next day, in order to repair it the handset was taken to service centre in Vashi-Navi Mumbai named “New Tech Solution” where the handset was repaired but not under warranty. They claimed that this is physical damage which is not covered under warranty. In my opinion this is a quality issue and must be covered under warranty.
I was forced to pay Rs 2250 for the repairs of handset as I was badly in need of it, within a month from the purchase, that too without any fault from my side. The service centre staff continued to claim that there has been physical damage to the handset which is not true.
I tried to resolve the issue by discussing my problem with motorola customer care helpline, prior to making the payment, but it didn't help.
Subsequently I took up the issue with Motorola by writing an email for refund of repair charges but my request was rejected. Tried to involve Flipkart also by keeping them in Cc but not of any use.
This is not justified; Motorola should honour my request and give Refund of Rs. 2250 which was charged by the service centre instead of doing the repairs under warranty.
Complaint marked as Resolved
Motorola Solutions customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2016
Motorola Solutions Customer Care's response Hi Manoj,
We would like to get more information about your case, send us an email to [protected]@motorola.com referring this post.
Thanks
Motorola Support
Hi Moto G company,
I am working in TCS, I bought Moto G 2nd Gen with so many happiness after yours phone feedback from my colleagues/Friends.
But i am very very much disappointing with Service Center -Smart Services, Address: Scr15/e(666) bapujee Nagar
near Kali Mandir, bhubaneswar, orissa 751009, Service Center Contact Number:[protected]/2597929.
On Feb 24th my phone was just drained out and phone charging was not happening its just showing 0% charge with white screen after wards, I submitted my phone to Smart Services Moto G care service center as dead phone on 26 Feb-2016 Job sheet ID-7690, They had told that they will call me after knowing the reason, But they didn't call me after so many days they had took my phone as well and i had call many times to them whenever i called they just replied it will be done after some days and they told me its just the charging connector issue.On 17th of march i took my phone back as they are delaying to repair my phone.I took my phone and when i returned my home and try to charge its showing 0% with white screen as earlier but i found left hand upper screen is completely blacked (that part was Broken).Either they had changed my phone LCD to some old (Broken LCD) or they broke it during opening it not sure.But they harassed me when i told this to them, They just told do whatever you can do this is there words, Fully harassed and depressed from their responses.Please do some so that you can save your customers or else i will recommend my view to all of my colleagues/Friends.
Job sheet ID-7690,
My phone number-[protected].