Motorola Solutions Complaints & Reviews

I visited your service centre in chennai t.Nagar, it's very tough to trace out your centre in your web page even in Google too. I am requesting you to update the address for further customers. You people making me fool after visiting your service centre. After diagnosed problem simply they are telling head phone jack shorted because of water passed in holes. Am telling you clearly your technicians are not so skilled after open the display with touch. He doesn't know how to fix. He his fixing with some glue and heating. See the gap between display and case. You people are really smart they are saying to me. you have to pay for headphone pin. Even PCB in the gadgets that we will replace in free of cost it's means I will cover in warranty. Whether your company mentioned that headphones pin is not covered in warranty? I will tell you one thing I am going to publish this issue in social media and I will go for consumer forum further. I want replacement for this problem to resolve. I am aggressively following up. I am pained to escalate the deficiency in service issue. Please find the attached file below. I have been harassed and mentally torched since three month for buying moto g3. My Contact Number is [protected]

On the right corner of the display light likage

When I play movies at night the right corner of the screen lihgt leakage, , , , I purchase the moto g turbo action on 20 may 2016

Bhubaneswar Service center hararssed me and also changed the LCD with broken one

Hi Moto G company,

I am working in TCS, I bought Moto G 2nd Gen with so many happiness after yours phone feedback from my colleagues/Friends.
But i am very very much disappointing with Service Center -Smart Services, Address: Scr15/e(666) bapujee Nagar
near Kali Mandir, bhubaneswar, orissa 751009, Service Center Contact Number:[protected]/2597929.
On Feb 24th my phone was just drained out and phone charging was not happening its just showing 0% charge with white screen after wards, I submitted my phone to Smart Services Moto G care service center as dead phone on 26 Feb-2016 Job sheet ID-7690, They had told that they will call me after knowing the reason, But they didn't call me after so many days they had took my phone as well and i had call many times to them whenever i called they just replied it will be done after some days and they told me its just the charging connector issue.On 17th of march i took my phone back as they are delaying to repair my phone.I took my phone and when i returned my home and try to charge its showing 0% with white screen as earlier but i found left hand upper screen is completely blacked (that part was Broken).Either they had changed my phone LCD to some old (Broken LCD) or they broke it during opening it not sure.But they harassed me when i told this to them, They just told do whatever you can do this is there words, Fully harassed and depressed from their responses.Please do some so that you can save your customers or else i will recommend my view to all of my colleagues/Friends.
Job sheet ID-7690,
My phone number-[protected].

Bhubaneswar Service center hararssed me and also changed the LCD with broken one
Hi Moto G company,

I am working in TCS, I bought Moto G 2nd Gen with so many happiness after yours phone feedback from my colleagues/Friends.
But i am very very much disappointing with Service Center -Smart Services, Address: Scr15/e(666) bapujee Nagar
near Kali Mandir, bhubaneswar, orissa 751009, Service Center Contact Number:[protected]/2597929.
On Feb 24th my phone was just drained out and phone charging was not happening its just showing 0% charge with white screen after wards, I submitted my phone to Smart Services Moto G care service center as dead phone on 26 Feb-2016 Job sheet ID-7690, They had told that they will call me after knowing the reason, But they didn't call me after so many days they had took my phone as well and i had call many times to them whenever i called they just replied it will be done after some days and they told me its just the charging connector issue.On 17th of march i took my phone back as they are delaying to repair my phone.I took my phone and when i returned my home and try to charge its showing 0% with white screen as earlier but i found left hand upper screen is completely blacked (that part was Broken).Either they had changed my phone LCD to some old (Broken LCD) or they broke it during opening it not sure.But they harassed me when i told this to them, They just told do whatever you can do this is there words, Fully harassed and depressed from their responses.Please do some so that you can save your customers or else i will recommend my view to all of my colleagues/Friends.
Job sheet ID-7690,
My phone number-[protected].

Hi Deepak,

Please do share your complete job sheet number and Email Id to [protected]@motorola.com for further assistance.

Thanks
Motorola Support

Hi Pa1_kmr,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

Hi Kiran,

Please reach out to our local Customer support:http://bit.ly/1hTXrcG for further assistance.

Thanks
Motorola Support

Hi Sachdeva,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

Same story here. My Moto E 2nd Gen 4G bought in june 25 2015 developed Speaker problem. After searching for the authorized service center for a week finally found one AP Technologist in Egmore Chennai & gave phone for repair on 1-3-16. 3days later after many calls to the service center I found out that the mother board needs changing. I contacted the Toll free no. of motorolo[protected] & sent email to them to send the mother board . But till date nothing has happened . The service center says unless the motorolo send the mother board they cannot do any thing. My phone is only only 8 months old & covered under warranty.

Dr.Mohan.P.
Chennai

Motorola xplay not working properly when WiFi and data is on.

Really bad experience

Hi Dinesh,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring this post,

Thanks
Motorola Support

I have purchased Moto X Ply on 19th Jan 2016. After 60day the mobile got receiver and Mother Board problem . I have raised the issue to Motorola till date no response from them. They are very rlecutant to response this issue.
Going for Motorola is wate of time and money.

I am attaching the copy of the Service centre Work order for your reference.

i want solution in jammu (jammu and kashmir) not in delhi .
and i used to go many times at jammu service centre but the response of that peoples are very bad, worst ever.

Dear Sir/Madam
I purchased MOTO X PLAY XT1562 (BLACK) on 09.11.15, Just Within 2-3 months of purchase it started giving problem of sim card inserting - connecting error, directly gone flight mode, screen touch & memory card not found. I submitted it to service centre on 23.02.16. They said that this is just a minor problem & after formatting my cell it will work properly. And the took my cell and didn’t give me any jobsheet for that after taking 5 days when I go there to collect my cell they said that still the problems are not yet resolved & i came to know that there is also problem in motherboard. Then they again took my cell with them and prepared jobsheet (Number mentioned as below).So i resubmitted my phone on 01st Mar 2016.
They are not responding on proper update on the phone. i request for exchange my phone with the new one and help me to get it done. Otherwise i have to file a case against Motorola and service centre in consumer court.

Service centre:
Mumbai Mobicare (B2X)
Shop No 29, 2nd Floor,
Prime Mall, Irla
Vileparle East, Mumbai

Hope you people will look into matter on priority basis.
MY Job Sheet No. AMSMMB000240 (Dt. 01.03.2016)
My IMEI No. [protected]