[Resolved]  Motorola Solutions — B2x noida service center is keep on postponing dates.

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I was facing an issue of display black .

Submitted my mobile to Motorola authorized service center B2X at noida sector 18 near Vinayak Hospital / Metro Station .
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Date of submission :- 11 / 2 / 2016.
Address of service center :- Vanshika Electronics, G-7 & 8 ground floor, dharampali place, Bhoj market behind vinayak Hospital noida 201301
JOB number :- AMSNOI003208
GIN number :- GINNOI003547
Date of submission :- 11/2/2016 3:43:42 PM.
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After their confirmation that issue has been resolved, i visited again on 12 /2 / 2016 to collect my mobile But after 3 Hours of long waiting at the service center they came to Know about a new issue of rebooting and extended date to 18 / 2 /2016.

On Given date (18 / 2 / 2016) they were telling me that they have ordered parts (Screen of moto g 2nd LTE) and asked me to follow up after one week .

On 25 / 2 / 2016, When i called them, they told me to collect Mobile by Evening or next day . However On next day (26 / 2 / 2016 ) they were telling me that screen is replaced but rebooting issue is there and informed me to wait as they are going to replace motherboard. Upon asking them when should i follow up next, they were telling me that they by themselves will intimate me and also informed me that motherboards are already ordered, even before the time your case had been logged but not received yet, so they cant expect when they will received motherboard .

My question is that motorola authorised service centre is not able to get parts properly from motorola itself????

service center is doing their job by hit and trail method ?? why dont they are enough qualify to find out the defect / problem in the very first attempt ???

why customer is told that his/her device is ready when on reaching at service centre they are going to disappoint???


Please escalate this if any one can, i myself is searching B2X / Motorola escalation metrics.