[Resolved] Motorola Solutions — battery draining problem

[Resolved] Motorola Solutions — battery draining problem

A abirami kanagaraj from Tiruchirappalli, Tamil Nadu

Hello, I have been using moto g5 s plus for 5 months. It was fine till last week. Suddenly am facing issues with battery.. Battery reduces form 100% to 10% in 2 hours and charging is taking neary 5-6 hours to get 100%. It is getting hanged or not working when trying to use while charging. Please do the needful and provide a solution to this problem. Was this information helpful? No (0) Yes (0)
Aug 8, 2021 Complaint marked as Resolved Motorola Solutions customer support has been notified about the posted complaint.
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Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Abirami,

Greetings from Motorola!

Thank you for bringing this to our attention.This type of product quality is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern in detail. Hence, we request you to send us details to [protected]@motorola.com referring to this post.

Thanks
Motorola Support