[Resolved]  Motorola Solutions — Horrible experience with Motorola and issue still did not resolve

Address:

500018

Hi Team,

MY HORRIBLE EXPERIENCE WITH MOTOROLA CUST CARE

--My Dad's using Moto G and recommended me to go for Moto Phones and so I did purchase Moto E2 3g.
--It was good until one day the ear piece started crumbling and I went to service centre and the worst part started.
-- I could not find one service centre but finally found out one. B2X service centre (Authorised for Mototrola)in Kukatpally, Hyderabad. I waited for 1 hour to get my token. Finally gave him and took the job sheet.
--Now, after 20 days(Guys...20 Days without a phone is a horrible experience) I got a call and went to the service centre next day and it was closed. (No prior Intimation about closure). Next day was Sunday(Closed again). 2 days wasted.
--Ok...On Monday, finally got my phone and started using it...and exactly after 1 month SAME ISSUE REPEATED. Its the same issue guys. Not good. Not at all.

--I again went to the service centre B2X and now what...they said that the contract between you and
B2x expired...so I need to go to another place which is
MOBI QUEST
NO, 15-24-1, P.NO 1, MIG-1, 1ST FLOOR,
NYR CHAMBER, KPHB COLONY MAIN ROAD,
KUKATPALLY, HYDERABAD
TEL: [protected]

..OK... I went there...(IT'S CLOSED). What's happening guys. anyway's
--Fine, I went next day...and yes the same thing repeated. Made me wait for 2 hours and they did finally take the phone and gave me the job sheet (Attached).

NOW THE IMPORTANT PART
--I GOT THE PHONE AFTER 15 DAYS AND THE SAME ISSUE NOW...VERY VERY LOW EAR PIECE VOLUME...I called the service centre and they asked me submit it again.
Bad guys...Submitting the phone is lot painful and is taking over 2 hours. So I did handed over the phone to one of those guys to speak with motorola customer care and they refused stating that the manager is not here.

I Called up customer care and asked me to submit the phone again. I did it with great pain. Please find the attached Job sheets and find the dates please.

We have lot's of work and we cant waste our time and energy on keeping on visiting your service center's

NOT GOOD GUYS. I DON'T WANT YOUR PHONE ANYMORE. TAKE BACK YOUR MONEY AND RETURN MY MONEY BACK.

AND GUY'S ...PROVE YOUR COMPETENCY BY PROVIDING THE BEST SERVICE.

TRULY HORRIBLE EXPERIENCE SINCE MY FIRST MOTOROLA

regards
Bhanu Kumar