Motorola Solutions — I got default moto g4 plus

rajanmodi

from Mumbai, Maharashtra

Address:

400104

Sir ... I have complained a lot of time ..but not found any response frm your side..my mobile is with your service centre from 18 th of july till date and earlier it was there for three or four times. They even dnt pick phone when we call them and after driving 15-20 kms when we reach there they says it will take another 20 days as part is not available as this mobile is newly launch..sir after driving 20 kms if you get ans just like this how would you feel. And when we ask then why dnt you pick phone they replies we dnt have enough staff to pick phone..i have received a defaulty mobile and its my problem to repair it .if the part will not be available for nxt 2 or 3 months then what, i will have to remain without mobile .i have bought a new mobile to use it not to keep it at your service centre..since i have bought this mobile it was with your service centre only..pls i request you dnt sell defaulty mobiles or if there is any default resolve it asap...i have bought this mob with my hardly earned money if you cnt repair this defaulty mobolie please replace it.

Rgds
Rajan Modi
[protected]

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Motorola Solutions customer support has been notified about the posted complaint.

Aug 12, 2016

Updated by rajanmodi Sir I got my mobile today almost after 27days...but after reaching home I got that the problem is still there then what they have done wid my mob in these 27days..this time I don't want any repair ...and I don't even want to use motto in future or neither I would suggest anyone to buy motto mobile..I want my money back..pls do the needful Asap ..i have other works also to do I can't go to the service centre again and again.. I am attaching the video of mob with this mail pls check it out

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Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Rajan,

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Thanks
Motorola Support.

rajanmodi's [Complaint's author] reply, Aug 12, 2016

Sir I got my mobile today almost after 27days...but after reaching home I got that the problem is still there then what they have done wid my mob in these 27days..this time I don't want any repair ...and I don't even want to use motto in future or neither I would suggest anyone to buy motto mobile..I want my money back..pls do the needful Asap ..i have other works also to do I can't go to the service centre again and again.. I am attaching the video of mob with this mail pls check it out

rajanmodi

from Mumbai, Maharashtra

Sir idnt want this defected or repaired set...i havnt been used this mob more than ten days it is lying with the service centre since i bought it...i want replacement or pls refund my money