Motorola Solutions — I have been harassed and mentally torched since two months for buying moto x play handset

Address:	600018
Website:	www.motorola.in

I have always considered Motorola to be one of the best brands for mobile phones and had decided that whenever I buy my first cell phone, it would be from motorola. I was very excited to buy Moto X Play as my 1st handset. But when I got this phone, very less did I know that this would prove to be the worst decision of my life. I didn’t even use it for 2 months when it went off one day and I was not able to switch it on. When I took it to one of your service center, I was informed that the mother board has to be changed. I never knew that the quality of hardware which Motorola provides is so good that the Mother board of a handset worth 20, 000/- will not even last more than two months. I always had a good impression about Motorola and hence I considered it to be my bad luck that there was this defect in the device and submitted it in Motorola Service center for repair. Again, little did I know that Motorola would come out to be such a fraud organization that they would keep my handset for another two months without making any efforts to repair it.My phone has been with Motorola for two months and whenever I called, the only reply which I got was that you haven’t yet received the mother board and it is on the way. I was promised that the handset will be delivered to me by 8th Feb., 2016 but when I called on 5th, I got the same reply again. I don’t understand from which universe the mother board has been ordered that it is taking so long to get delivered