[Resolved]  Motorola Solutions — [Incident:[protected]]

Address:

400060

Hi,


Post 2 time back to back service(within 1-2days) done to my newly purchased phone at Borivli center, I am still facing same issues as mentioned in my mail below.Thus, I want replacement of the phone as issue cannot be resolved either online or at service centre.

We got 1 of below error at service centre at time of delivery and requested for replacement of handset.They told us we need to mail motorola and obtain approval from there.Post reaching home we called motorola call centre to report issue.Again we called them on Mon but they were not able to track our IMEI and JOB SHEET No at their end.Call centre told us to visit branch and call them from service center.

We complained and placed the call back at call centre from manager as both service centre and call center are delegating our complaint to one another rather solving or assisting us in an issue.I am having tough time in getting my issue solved.

Job sheet no- AMSMCW002890 (TOKEN -30) & 1 week before Token 27
Complaint no[protected] on 23.05.2015

Looking for an immediate revert and replacement.


Regards,

Shraddha
+91 [protected]