[Resolved]  Motorola Solutions — irresponsible and delay in solution

Address:560036

I submitted the my moto z on 05th of october and i was informed job sheet was submitted on 7 which is false, later after following up for 15 days they said product is here its shipping and getting from other country, later after 3 days called and escalated the case and from then no proper response as at all.
Every day i call and they said till the end of the day i will receive i will get a call which did not which is very dissatisfied, i have been using moto phones from 2014 nexus to moto z this was not expected. I really feel this terrible service from moto and this could be the reason why moto losing customers i do feel the same switch after paying 40000 for a phone and update was sent by moto caused this issue and i have to wait without a phone for a months, this is really ridicules service
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Motorola Solutions customer support has been notified about the posted complaint.
Complaint comments 

Comments

15/10/2017 ([protected]) iwent go to customer care he told that it is physical abuse and this set is out off warranty so i am requested to you please solution my problem the current problem in this mobile touch worked automatically please give the massage to moto customer care that solution my problem .

Motorola Mobility Customer Care's response, Oct 27, 2017
Hi, Girraj.
We would like to get more information about your case, feel free to send us an email to supportforums@motorola.com referring to this post
Thanks,
-Motorola Support
Hi, Pasha.
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks,
-Motorola Support

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Motorola Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    28%
    Complaints
    1859
    Pending
    0
    Resolved
    520
    Motorola Solutions Phone
    +91 12 4419 2000
    Motorola Solutions Address
    Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
    View all Motorola Solutions contact information