Motorola Solutions — Moto E 2nd gen | |||
Screen touch is not working and its very difficult to repair for service center because it's parts are not available. No specific Motorola service centre is provided here Was this information helpful? | |||
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Motorola Solutions customer support has been notified about the posted complaint. | |||
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+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
I purchased MOTO X PLAY XT1562 (BLACK) on 09.11.15, Just Within 2-3 months of purchase it started giving problem of sim card inserting - connecting error, directly gone flight mode, screen touch & memory card not found. I submitted it to service centre on 23.02.16. They said that this is just a minor problem & after formatting my cell it will work properly. And the took my cell and didn’t give me any jobsheet for that after taking 5 days when I go there to collect my cell they said that still the problems are not yet resolved & i came to know that there is also problem in motherboard. Then they again took my cell with them and prepared jobsheet (Number mentioned as below).So i resubmitted my phone on 01st Mar 2016.
They are not responding on proper update on the phone. i request for exchange my phone with the new one and help me to get it done. Otherwise i have to file a case against Motorola and service centre in consumer court.
Service centre:
Mumbai Mobicare (B2X)
Shop No 29, 2nd Floor,
Prime Mall, Irla
Vileparle East, Mumbai
Hope you people will look into matter on priority basis.
MY Job Sheet No. AMSMMB000240 (Dt. 01.03.2016)
My IMEI No. [protected]