Motorola Solutions — Moto g 4 about power button i've orderd it last month now its 45 days almost n i didnt get any confimation

Address:

Thane, Maharashtra, 400606

Sir i've orderd power button for my motog4
N from last month i didnt get any confirmation about the parts
In service center dey also told me dat u'll get ur parts in a week but when i cheked again there dey refused me n said that u can take your cellphone we r sorry, we cant help u
Plzzz help me with dis problem
I need help urgently
N dis smartphone is so dumb