[Resolved]  Motorola Solutions — moto g4 plus (at the time of handsfree plugged phone switched off)

Address:

New Delhi, Delhi

On 14th April 2018 i submitted my phone at Techno care solution Pvt Ltd Uttam nagar New Delhi. The phone was getting switched off at the time of inserting hands free. Before that they call me and asked me how did you like the service of moto and give rating on link mentioned in sms they had provided... At that time i told them on phone that my phone is getting switched off while inserting hands free. At that they told me to visit service center for the same.. On 14th when i visit service center they told me that as earlier when we have gave you phone after replacing motherboard the phone was drop from your hand and their is minor crack inside the motherboard... I told them that i 2 day how its is possible that my phone is drop from my hand.. If phone was drop from my hand i clearly told them that phone was dropped from my hand but they again kept my phone on 14th April and ask me that "Motherboard dubara change hoga" and i asked when would you call me for the same they told me " apko 7 din me call aa jaega... Its been a one month today i didn't get any update for the same... Last week i called service center and senior was on call he told me "company se vapis aa gya hai mai apne yaha se krva raha hoon jaldi mile jaega"... I used to call on every 3rd or 4th day for the same... But i dont know whats going on with my phone... I have recording for conversation which were held at that time and job sheet... Such a poor service and they harras me by telling " apke hath se phone gira hai tabhi crack aaya hai motherboard me"