Motorola Solutions — Moto x style in warranty but not get repair lying in service cent. since 1 month and 7 days.

Address:

421202

Dear sir

Motorola india
Director of service

From
Vinod khot
Customer moto x style product
Imei no.[protected]
Serv. cnt name newtech solution.
Work order no. vzi/mg/16/00946
Date sumbited 28/june/2016
Tatus-unrepaired

Sub:- issuing 3rd notice to motorola india through its service dept head (director of service) before approaching consumer court.


Despite of my repeated request to your customer care dept. and you through all email, phone call along with various time i visited your company auth. serve. centre new tech solution. you had not given me response and taken firm stand otherwise to become dumb and mute in this case.
This is not expecting from this multinational company in case of serious consumer complaint.
I got harassed from your customer care dept. and your authorised service centre. new tech solution. i wasted my money in product rs.32000/-, along with traveling time and cost also i wasted my time in communicating with you.
It gives me trouble, mentally disturbance and deprived my right to use and take benefit of my product for which i have paid to your company since last 1 month and 7 days.
Also in warranty period of 1 year period your company auth. serv. cent. wasted 1 month and 7 days by putting my mobile in their custody. till date i not got product in my hand without any single reason issued from company. instead company executive taken a stand to become dumb and mute.
Now i decided not to beg at you as a director of service or your service cent. person and wanted to replace my mobile instead repair it with new one or refund my amount of invoice bill along with by travelling cost five times to your auth. serv. cent anyhow. cause i wait patiently for more than 1 month period to get my mobile repair which having quality/technical issue from you.
Give me reply within one day for my above demand otherwise i will approach to the consumer court dist. thane, maharashtra along with all proof which i have gather against your company in this matter. then i will also sued for mentally harassment and other cost of the legal proceeding, fees along with interest.
Your dumb and mute approach is also shows your refusal of service and my demand many times
This is last notice i want to issue in this matter before approaching to court.

Thanking you
(customer)

Mr. vinod vijay khot.
(b.com. llb mumbai high court)
[protected]