Motorola Solutions — Motox force - display problem. | |||||
Job sheet number:- amspue006598 The handset motox force was submitted on 8th june 2016 to one of the b2x service center of motorola. since then it is one month and the service center people are saying the part is not yet arrived from company. recently they have started saying that the part is in courier and not received. this is being told since one week now. the customer service help-desk says that the part is not yet available with the company and is not yet dispatched to the service center. No idea or clarity on what is wrong with the company and what is happening. Its an 50, 000 phone with pathetic service center. no place to sit. hell lot of people in the service center for their complaints. i am like now return my money and keep the phone with you. there should be a standard policy by when can the company return the phone / replace it. also is there any legal way that we can send a notice to the company / service center and hold them responsible.. i have all the recordings of the calls done with the service center and the customer care. Can anyone please help in terms of legal approach. Regards, Rd +91 [protected] Was this information helpful? | |||||
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Motorola Solutions customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Pathetic service against the price.
Reply
By when can I expect the phone issue to be fixed and what is current update?
No one is bothered to give an update.
Nor the service center is knowing the status and the call center also doesn't know the status of the handset.
I am made up my mind that i want my money back. i cant wait any more.
In case these delays any further, i will now go legally to the court court through proper notice and claim for all the compensation financially and mentally that i have been through just because of this pathetic and disgusting service by MOTOROLA.
I don't understand why consumer complaint forum doesn't take any serious actions on such companies who are so weak in commitments to their customers. These guys should be made famous for this mishapp and the products should be stopped in the market from launching.
Standard protocols and mechanism should be available across all the service centers with proper escalation matrix and the levels should be till the board of directors so customers can provide their feedback.
No one literally answers properly if the update is asked at service center. The most horrible part is, none of the numbers are answered which belong to service center. I am so much frustrated and its not every time possible to travel to the service center for the update and that too they don't give a proper one.
Call center people say i must wait as per the company policy but when i ask what the policy is, they dont have any answer to it.
Literally frustrated and need my money back that too with the interest now.
Nor the service center is knowing the status and the call center also doesn't know the status of the handset.
I am made up my mind that i want my money back. i cant wait any more.
In case these delays any further, i will now go legally to the court court through proper notice and claim for all the compensation financially and mentally that i have been through just because of this pathetic and disgusting service by MOTOROLA.
I don't understand why consumer complaint forum doesn't take any serious actions on such companies who are so weak in commitments to their customers. These guys should be made famous for this mishapp and the products should be stopped in the market from launching.
Standard protocols and mechanism should be available across all the service centers with proper escalation matrix and the levels should be till the board of directors so customers can provide their feedback.
No one literally answers properly if the update is asked at service center. The most horrible part is, none of the numbers are answered which belong to service center. I am so much frustrated and its not every time possible to travel to the service center for the update and that too they don't give a proper one.
Call center people say i must wait as per the company policy but when i ask what the policy is, they dont have any answer to it.
Literally frustrated and need my money back that too with the interest now.
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