Motorola Solutions — No response at the motorola service center

Address:	Hyderabad, Andhra Pradesh, 500002
Website:	Motorola.in

Dear sir/mam

This mail is regarding the false service promises given by the Motorola company.

I purchased a mobile on 30/8/2015. Because of some malfunction the phone stopped working on 14 of Jan 2016. I gave it for the repair to authorised Motorola service centre located on mg road secunderabad on 16 /01 /2016.
But by the date thae phone has not been repaired . when I call the company they say that they are working on it and they will let me know . I complained on the customer care first on 3rd of Feb.
Next on 7th of Feb asking for the details of my progress which went in vein

The local service authorities say that it will still be 15 days as they haven't received the part.

Why can't the company replace the piece when they can't send the required item to the service provider.

Imei no [protected]
Moto g 3 rd generation

Purchased on 30/08/2015

Service given on 16/01/2016.