Motorola Solutions — Not received my hands free after submission of 2 months

Address:

110092

I submitted my hands free on 13 feb 2016 to my nearest motorola service center i.E. Amblax services situated at vikas marg, shakarpur. I visited the service center 8-9 times after i got msg on my cell phone about collection of handsfree but they always used to give an excuse that they have not received the courier from bangalore ( could u really tell me how is this possible in this so techno fast world that in 2 months they have not received any courier). I called your customer care executive and he told me that the job( job zojjmg1505862) has been closed on your system and when i askd him to escalate my case or to connect me with one of his sr. Customer care executive as he told me he was level 1 customer care executive, he didn't do so. I filed a complaint ( complaint no. [protected]) with your team about this center but it seems like u have no control over the services provided by your authorized service centers. Why you authorized them if you can't even maintain control? Even the head of service center named pratap can't evn manage the employees working there? Truly, very poor service.
Contact no. [protected]