[Resolved]  Motorola Solutions — Outrageous service at b2x noida

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.b2x.com

My moto x play got heated up one day and i submitted it to the motorola authorised service centre, b2x noida (Sector 27). They told me that the motherboard had to be changed. (Job number : amsni003891) the day i received the device (20/05/2016), i wasn't given the receipt due to internet connectivity issues at the centre and since i had to leave town that day, the official personnel at the centre promised me that the receipt will be e-mailed to me. It has been 10 days since then and i still haven't received it yet.

As i am in lucknow, i contacted them twice over the phone and they said they will email it asap however they did not send it. Furthermore, ever since those calls the centre has been completely ignoring me. They do not pick up any calls i make.

The device still has some issues but lucknow service centre cannot accept my phone because the imei number has changed and i have no receipt to show for it. Lucknow service centre personnel told me that b2x hasn't updated the change in imei in the online records either.

This level of neglect and carelessness is completely outrageous and unbecoming of motorola. The people at b2x have broken my trust in motorola.

Please look into this matter and provide me with my receipt with proof of change of imei number.

Some details of the device:
Job number amsni003891
Original imei number: [protected], [protected]
New imei number:[protected], [protected]


Regards,

Rishi parashar