Motorola Solutions — Poor services and unskilled technical team

Address:

New Delhi, Delhi, 110014

This mail is regarding my frustration and my worst experience with motorola company. Before this incident, i was a follower and loyal customer of motorola but this incident has reciprocated my perception about the company.
Last year i have purchased one moto e mobile (Sku: xt-1022, imei no: [protected], sr no: zx1b32bhv2) but now it's out of warranty. Few days back i was facing issue with the mobile for hanging problem during booting. I had submitted my mobile for repairing purpose at m/s.Communication solution f26/4, okhla phase-2, new delhi-110020 (An authorize service center of motorola) vide job sheet no: 007 on 2nd of april 2016. They told me that my mobile has a software problem and asked me to come again on april 5th, when i called them on given date they said it will take 10 days more to resolve the software problem.
I called them again on april 16, 2016 (Saturday) to know the result, and they told me that your mobile is ok now and you may collect it from service center in working days. I went there on april 18, 2016, (Monday) to collect my mobile around 3pm. When i was checking the mobile i found that mobile was not getting on. They told me that mobile battery was discharged completely and you have to wait for 30 minutes. After 30 minutes when i asked them for my mobile, they said it will take 1-2 hours for recharging for first time booting. After two and half hours waiting i asked them to show my phone but they said that my phone is not charging and it has a battery problem. I asked them to boot my phone while it was on charging and i found that they didn’t resolve the problem for which i had submitted my phone in service center even after 14 days. They were not able to tell me what actual problem my phone has. After wasting of my 3 hours in the service center they asked me to come again after 2 days to know what kind of problem exactly my phone has. I spend my valuable time & money without and solution till date. I collected my mobile as it is condition.
I am very dissatisfied with them due to this behavior. I am not expecting this type of service from motorola as well as i would like to suggest you please hire educated and knowledgeable person in your service center.

Goodbye forever motorola