Motorola Solutions — regarding warranty issue | |||
We have bought a motorola mobile 5 months back with model no: xt1770. Battery is bulging and back side cap was not closed properly. So, we went to a service center to get it repaired under warranty. Service center is bright infocom-visakhapatnam. Service person saw and told that he will check and tell the issue the next day. Then he told that there was a hole in battery and will cost rs.1800/- and does'nt cover in warranty. When it is under warranty why we have pay? This is not the right way of service if you require customer retention.. Request you to check and revert back at the earliest. Was this information helpful? | |||
Motorola Solutions customer support has been notified about the posted complaint. | |||
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+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
Greetings from Motorola!
We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Regards,
Motorola Support