[Resolved]  Motorola Solutions — service center delaying to handover my phone

Address:Mumbai City, Maharashtra, 400072

I purchased moto g5s plus phone on 20th sept, 2017 but the phone camera started facing problem. On 10th oct, 2017 i submitted my phone to motorola service center, mumbai and they assured me that the phone will be fixed in seven days. But today i got a call from motorola service center and they said that it will take another 10 days to fix.

I am really pissed off as this is a new phone and within 20 days of purchase phone started giving problems.

I want new a replacement of my phone.

Regards,
Dhiraj tiwari
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Oct 31, 2017
Complaint marked as Resolved 
They took 20 day to resolve the issue. pathetic service by Motorola. Motorola email support was not replying to follow-up emails and they replied only when the phone issue was resolved.
Motorola Solutions customer support has been notified about the posted complaint.
Complaint comments 

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Hi Dhiraj,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thanks
Motorola support

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