[Resolved] Motorola Solutions — Service time is too long (Its been more than one month and still no response)

sweta@0051

from Delhi, Delhi

Address:

New Delhi, Delhi, 110036

I purchase moto g4 in january 2017 so my phone is under service warranty. My phone has display issue on 23 may 2017 i went to max mobile care (B2x) pitampura delhi and they submit my phone for the service on 23 may 2017 and receipt number is [protected] said it takes maximum 15 days. I call them after 15 days they said that my phone is not repair because company did not send them repairing parts. Thats why they are not able to repair.. I call them on the daily basis they are not giving me any positive response. And said still phone is not repaired..

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Jun 21, 2017

Complaint marked as Resolved

Service center contact number 9999266600, even i had attached the receipt already. And they have not call me and not have taken any step to resolve the problem.

Motorola Solutions customer support has been notified about the posted complaint.

Jun 21, 2017

Updated by sweta@0051 i dont have their mail id but we have the website www.motorolasolutions.com

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Comments

archana dash93

from Ranaghat, West Bengal

Sir
I give a moto g5+mobile phone in your bhubneswar service center from 8 April it has been 3 months they don't repair it and talking like a nonsense way with us please kindly give information about my phone when it will be repaired..immediately no[protected]

Motorola Mobility Customer Care's response, Jun 22, 2017

Hi Archana,

We would like to get more information about your case, feel free to send us an email to supportforums@motorola.com referring to this post.

Thanks
-Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Sweta,

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Regards,
Motorola Support

Vivek0744

from Kota, Rajasthan

I purchase Moto G4+.My phone is under service warranty. My phone getting switch off as some body rings me. I went to Motorola service center KOA -001 -SUPREME ELECTRONICS CCI, Address 352, SHOPPING CENTER GUMANPURA, Kota(Rajasthan) and they submit my phone for the service on 22.07.2017 and receipt number is SRKOA[protected] said it takes maximum 7 days. I call them after 10 days they said that my phone is not repair .I call them on the daily basis they are not giving me any positive response. And said still phone is not repaired..