Motorola Solutions — Too much time for a single complaint

Mrinali Tickoo

from Morjim, Goa

Address:

Pune, Maharashtra, 411038

Its very unfortunate to say that the customer service is really poor especially the ones who provide solutions sitting at your customer care center. I was having display issue in my phone. And your company people are saying that it is in transit from past 15 days. Such a poor response. I think its time to tell people on social networking sites not to buy such phones. Really disappointed!!!

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Motorola Solutions customer support has been notified about the posted complaint.

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Comments

Mrinali Tickoo

from Morjim, Goa

and yes further more..one of you employee at customer care was badly denying to give the call to her superior.Despite knowing that my handset is at service center for 15 days..i told her that i would complaint at higher end..she said .."Its your decision" and was asking me to talk to service center about this Afetr calling at service center they said call at customer care, our manager does not come on saturdays.
Do you all think that customer is a fool??

I called the customer care at 12:30 pm.Check your logs

and the service center is at 3/4, C Wing, shrinath plaza, Dyaneshwar paduka chauk, F.C Road, Pune-411005

I want results.

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Mrinali,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
-Motorola Support