Motorolla — Pathetic service from motorola (service centers are helpless as motorola does not have spares

Address:	Mumbai City, Maharashtra, 400080
Website:	www.motorola.in

Model name: moto x xt 1562-16 gb- black
Imei no: [protected]

Problem : power on /off issue

Work order no: mul/mg/15/03237

Motorolla xplay was one of the excellent mobile i have used till date but now after its service issues its one of the worst mobile i have used.

When i gave my mobile to service center they clearly told we cannot tell u the time for repair it might take 1 month or 3 months, they said company doesn’t sent parts to us on time and its service is pathetic.

Later i never got any update or sms about my mobile service status.

When i personally called service center they told we have received mother board for your mobile but unfortunately it is google locked therefore cannot use it.
Than said to unlock we require dongle from motorolla which we have not received even after sending no of emails.

Than i spoke to call center [protected] were i was shocked as the agent told me my work order status is showing repaired. (If status is repaired than it clearly states service center people are misusing my mobile or mobile parts.)

That poor call center agent was helpless and telling me he also don’t know why service center people r telling lies. Agent suggested me a stupid idea like visiting service center again and calling helpline number so that call center people can also have a word with service center guy.
(Now who will explain that agent that motorolla hardly have any service center left in mumbai, thane and navi mumbai –all the sevice centers have shut down, to visit service center i have to travel from vashi to mulund by paying minimum toll of rs.70/- and 400 for petrol in my car plus wasting 4 hours for travelling, for visit i have to take at least an half day in my office as service centers are closed after office hours.)

I again called up service center than those poor guys sitting over there gave me western region service manager mr. Ramashankar phone number [protected].
Was trying to call on the number for about an hour but mr. Ramashankar never picked my call and didn’t have a courtesy to give call back.

Now i really trust and petty “bell n tell” authorized service center staff as they are helpless and have become helpless with this kind of service from motorolla.

Thanks and regards,

Samir shinde