Motorolla — Service center

Jul 22, 2020

Updated by rajatkerkar Dear Sir,
This is Rajesh Kerkar,
H. No. 161, New Vaddem, Vasco-da-gama, Goa. 403802.
I had bought my Moto G Puls, 4th Gen (Black, 32 gb) from Amazon Dated:18 Oct, 2016. Invoice No:TN-MAA[protected], Order ID[protected]. (Copy Attached)
After using for about 6 and half months it developed defects, so as per requirement I submitted my handset for repairs to a authorized service center namely Ccom Telecommunication Pvt. Ltd. At Panjim, Goa, on 24th of May, 2017, with the problems listed as below : (copy of the same attached)
1. Handset complete Dead, 2. Sencer issues, 3. Bettery drains quickly.
where they repaired it and returned it by replacing/changing the complete board.
Please note that due to change of board the IMEI; WAS ALSO CHANGED
ORIGINAL IMEI : [protected]
AFTER REPAIRS: [protected]
Within three months of further use, the hand set developed defects again as mentioned below:
1. Bettery drains fast, 2. Hand set hangs up, 3. Over heating, 4. Display reflects previous app used in back ground.
I took the same to the above mentioned service center, to which he asked to give it to Orion Communications, Authorised Service Center, Khalap Building, Mapusa-GOA, 403507. (Copy Attached) after submission of my hand set I visited the center several times, I also complained to through the call center and the call center executive even spoke to the service center during the call and disconnected the call I again called the complain toll No but all in vain and when asked the service center fellow asked to come back after few days, without mentioning the except date. After which I visited several time but till date I have not received my handset, it has been three years now and losing patience.

Hence I request you Sir to kindly look into the mater and give justice along with compensation for the harassment, and so many visits to the center which is around 40 Km from my residence
There is more to tell about the rude behavior and lots more…

Service center
Service center
Service center

Jul 22, 2020

Updated by rajatkerkar its been three years and i have tried several times to revoke my hand set from the service center and all in vain they have nit given back on even as is it basis. this is gundagiri,
kindly take action or last option is to personally go to court.