Dear Sir/Madam,
I hope this letter finds you well. I am writing to address a pressing issue I have been facing with my MPokket account, specifically concerning the exorbitant interest charges that have accrued on my outstanding balance. My registered mobile phone was stolen, and my SIM card was also taken, which has made it impossible for me to access the MPokket app and my personal banking services.
My registered mobile phone was stolen on [Date], rendering me unable to use my MPokket account or access any banking services associated with it.
The stolen mobile contained the SIM card I had registered with MPokket, which made it impossible for me to receive important notifications or access my account securely.
Following the incident, I promptly contacted MPokket's customer support team via email at [protected]@mpokket.com on 20th Aug-2023, explaining my situation and requesting assistance.
Regrettably, despite my multiple attempts to reach out, I have not received any response from your support team regarding my predicament. This lack of communication has left me in the dark about the status of my account and has resulted in a significant discrepancy in my outstanding balance.
I was shocked to discover that my outstanding balance has risen to an astonishing INR 33, 744, when my initial due amount was INR 16, 000. This inflated amount is beyond my means to pay, and I believe it is unjust, given the circumstances I have faced.
I kindly request that you review my case and provide a reasonable solution that takes into account the extenuating circumstances of my mobile theft and SIM card loss. I am willing to fulfill my financial obligations, but I need your assistance to rectify this situation and ensure that the interest charges are fair and justifiable.
I understand that such situations can be challenging to handle, but I am hopeful that MPokket can work with me to find a fair and equitable resolution to this issue. I am committed to resolving this matter promptly and ensuring that my financial obligations are met.
I appreciate your immediate attention to this matter. You can reach me at [protected] or [protected]@gmail.com if you require any additional information or clarification.
Thank you for your understanding and cooperation in resolving this matter promptly. I look forward to a positive resolution and the opportunity to continue a mutually beneficial relationship with MPokket.
Regards
Rahul Patil
[protected]
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