Mr. Brown Bakery — not delivery of cake on due date and not informed about inability to deliver

Address:	226020
Website:	mrbrownbakery.com

Hi sir/ maam, i am assistant commandant in paramilitary and due to field area posting i could not do but to order something like ordering a cake for my sisters on the occasion of her husband's birthday. I had placed an order at around 1500 hrs online on dated 11.09.17. Payment was done from my side by transaction id no igabzrhog3 through online sbi banking. Shipping address was of lucknow. By the mid night they were kept waiting for this delivery and it was not done. Neither the mr brown contacted me about any problem or issue about any inability to deliver nor they delivered the cake even by midnight. Next day i had contacted them and they replied me that due to some technical issue they dint received the payment but they had received the order. So why did they not contacted me about the payment issue that too being in business where the happiness and expectation of people are counted. Need paper or cake sort of things delivered after stipulated time on next day keep no value. This might work in any other artical but for cake it spoiled the happiness expected of many related to this matter.
I hereby want to register complaint for suitable action to be taken so that it don't gets repeated again with others. Anticipating suitable action and reply to me as well.