Mr Fit Tracker — fit tracker

Hello Abhay,

We apologize for the inconvenience that it caused.

We have received your order and is currently under processing, and will be delivered as per the confirmation mail sent to you.

Due to some technical issue, order status was not updated.

Kindly do call during working days, and office timings for better resolution of the issue faced.

Do reach us at [protected]@fittracker.in for any other query.

Best Regards
Mr Fit Tracker Support

I bought a Mr Fit tracker

I received a wrong product, its not the same as on the website.

On the website the tracker was water proof and Indian product, the product i received was not Indian its Chinese and even the mobile app is chinese.

they say they will give 7 days refund and no one answer the call for 2 days, i sent email no response again.

https://www.fittracker.in/

Customer Support
Mr. Fit, Ground Floor, C-63, Sector 2, Noida 201301
[protected]@fittracker.in
+91-[protected]

I want to order 60 nos of Fit Tracker.
I had sent my enquiry on the mail on [protected]@fittracker.in
Can anyone taking note of this complain, get me a contact number of any concern person at this company
Since I do not know whom to coordinate with. As the call center line no one answers and on answering, they say to reply on the mail ID

Its been 3 days since I have mailed, but no response.

I have also ordered 1 pc first, hope to receive it by tomorrow

Awaiting response

Regards
Shiven
[protected]

Dear Mr. Shiven,

We have already forwarded your request to the respected team to provide you response for your product query.
They have already provided you the price quote for your order earlier, but as per your new query we will surely reply as soon as we can.

Customer support team on call only supports for the customer query or complaint regarding the purchase.

On bulk order, our team will get it touch with you within 24-48 hours. We kindly request you to wait for our response, as sometime it delayed as team might be busy with other queries.

Hope this helps.

For any other query, please mail us at [protected]@fittracker.in

Regards,
Mr. Fit Tracker Team

Hi,

I bought a Mr Fit tracker two weeks.back.

I received a wrong product, its not the same as on the website.

On the website the tracker was water proof and Indian product, the product i received was not Indian but Chinese. There was no product manual inside as well and also looked like a used one.

The tracker doesn't even support Facebook and WhatsApp as highlighted in their webpage.

I tried contacting their chat support and no one responded & couldn't find their contact number. Chat support is useless and you keep messaging but without any revert.

Really pissed off with the product and I have downloaded wear fit app which is very bad.

Need help on this.

Thanks,
Manish Jain
Gurgaon
Mobile number to contact is [protected]

Deserves 0 rating, very bad customer service. They dont pick the calls nor reply to mails.
The item i received does not have a logo nor place of manufactured. Heart Rate, BP and oxy levels does not work.
If you guys dont respond how do we return this product? Shame on such guys branding it as Indian Smart Watch.
I will definitely go to consumer court. Bcoz i ordered and payed for two and i got only one and that to defective.

The product seem to used, The manual given in the box is print copy on white paper. not the original booklet. Very next day I contacted customer support, the lady told me to write an email to [protected]@fittracker.in and [protected]@fittracker.in. for the refund and return. I did write an email very next day. this is within 3 days after receiving the product. However there is no response from the fittracker team. Now no one is picking up phone no email replies. NO sales person, nor the customer support.
I’ve been trying to contact you ([protected]; [protected]) since 17th October 2018, no response. IVR says to press 2 for customer support. However no one pickup the call. [protected] is switched OFF.

Camera control for selfie is not present.

Regards
Viju

I got the fake product from the website recently I got my product last week and the battery gets low very soon.Even the customer service is so bad and don't receive call and reply to mail as well.I want to send it back and need my money back it's very shame I gifted my husband this product in his birthday.

Zero rating...
I got the cheap and degrade product from the website recently I got my product today and the battery gets low very soon.Even the customer service is so bad and don't receive call and reply to mail as well.I want to send it back and need my money back...
I want refund

Hi,

I bought a Mr Fit tracker and I received a wrong product, its not the same as on the website.

I have returned the product and ask for refund but its more than 18 days they have not refund the money.
I have called many times and mailed also only getting reply that we have forwarded your request to refund department or Senior team. order number[protected].

Never purchase any product from them. (https://www.mrfit.in)

Regards,
Anil K

https://www.consumercomplaints.in/mr-fit-tracker-complaint-on-order-no-1080297-c...⇄

see this complaint I have raised.

I got the fake product. I have made a replacement request for order ID:[protected]. It is almost 25 days my I didn't get my product. I don't know why you people behaving like this. There will be no proper communication from customer support. I don't see any one good review regarding your company. You people are saying it is out of stock. That means definitely I know you are going to send again same fake product. If it happens same I cam file a complaint legally under section 12(1)(c) . I have all proofs which you people have replied to me.

My fitness tracker turns on but while connecting it shows connecting and then after it shows connect success .
but it does not record any data and unable to show on wearfit application
and when I touch on readings button then it starts revolving and after completing it's time it does not show any kind of reading, and I am unable to contact you with phone number which you have been provided on your website

I bought a fit band few days ago, and found that it was not reading BP at all. I went ahead and tried contacting the customer care number, but the number never connects. I also sent an email to [protected]@fittracker.in and [protected]@fittracker.in but again no response. It's been 4 days now, and I'm clueless what to do next.

Please stop ignoring and do respond Team, I want my money back.

I am using Mr. Fit Tracker from past one year. Strip of that band broke down. i want to get it change. Please let me know the process of replacement.

if I want upgrade with "Pro Tracker" then what is process o[censored]pgrade and how can i pay the renaming amount.

I am not able to call on your support Mobil No. [protected]" . No one responding on email fro past 5 days. Very poor customer service.

Vaibhav Tatke

I bought Mr. Fit Tracker on 12 Jun 19, It has been switched off automatically and not starting, even if charging 6-7 hrs.

When I tried to contact costumer care number given in official web site www.fittracker.in - [protected], [protected], and [protected] are not connecting. All three numbers are switched off.

I mailed to the company at Email address: [protected]@fittracker.in, [protected]@mrfittracker.in but mail sending was failed and bounce.

Now I want replacement for my Fit Tracker Band.

Product Description detail is attached.

Nawal

Again a 0 as I read previous complaints and it is ridiculous that my previous complaint is not been shown I already mentioned in it that in 26/08/2019 I had placed order but as on today 16/09/2019 I have not received the product and again there is no response on the contact number given and you have also not reverted back it is been 10 days since I sent you a complaint

I have ordered fittenes band on 5th may19 paying 2500 as per website its 5 years warranty after few months its stopped working and i try to reach on [protected] and their mail id [protected]@fittracker.in as they mentioned they're website number forward for email no response and before ordering have created profile and that profile deleted from their side, I have gifted band to my sister now i feeling embarrassed after paying that much money to band, i have given her cheap quality band. This brand itself froud and big cheaters.

Hi Sir/Ma'am,

This is in reference to the order number 0368087.

The strap of the smart watch is broken. Request you to kindly provide a prompt solution for the same. My all efforts to reach your team have gone futile!

Regards,
Rohit Sharma
[protected]
[protected]
[protected]

I am using Mr. Fit Tracker from past two year. Strip of that band broke down. i want to get it change.
I am trying to call on your support Mobil No. But no one responding on phone, not picking phone.

Then I email customer support. Reply from your side for making video. Accordingly, I had made a video of broken strips and defective charging connector, not charging properly and forwarded to your email [protected]@mrfit.in. from my email nilesh.[protected]@gmail.com.
However there is no response from the fittracker team. Now no one is picking up phone no email replies. NO sales person, nor the customer support.
I’ve been trying to contact you since Aug 2020 but no response, no one pickup the call.

I am attaching my earlier mail correspondence images for your ready reference. The band is in five years warranty. Old reference no is #5243215.

Please do the needful, as early as possible.