[Resolved] MRF — defective tyre mrf wanderer
Ssraju175 on Dec 6, 2018
I had purchased echo sport tyres for first time from mrf on 6-oct-18, but it's very disappointing & service is been the worst from mrf staff who had no clue how to speak to a customer specifically their tyre inspector.
Anyway he has advised us to go to court & complaint and then he will assist on service from court orders. We have been trying to make him understand that he is not the owner of mrf to take such decisions.
All the above is due to one of the tyres was defective while driving which is not even one month old from the date of purchase & claim for replacement got rejected & the reason is hard impact with sharp object which can happen only in high speed accidents & tyre will burst in such impacts. But the tyre got defective in a dead slow speed.
As per their large scale advertising on wanderer tyre which says tread anywhere has not been kept as said.
So i request you take action on their advertisement which is cheating public by selling defective tyres with poor quality which does not tread anywhere & longs less than a month.
Now i request that mrf pays compensation for their bad service, poor quality & leaving my office work wasting my time & monies in travelling in taxi for follow-up. Attached the rejection report for your reference.
Complaint marked as Resolved Jan 30, 2019
Received a call from MRF branch office of Hyderabad stating that they received instructions from their MRF Head Office in Chennai to review the claim of the defective tyre, they have inspected the Tyre again thoroughly and then they agreed to replace the defective tyre. The dealer then called & replaced the defective tyre with a New one. I sincerely thank Indian Consumer Complaints forum for the support & MRF tyres Head Office for understanding my grievance.
[Dec 06, 2018] MRF Tyres customer support has been notified about the posted complaint.
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