[Resolved] MRF Limited — poor quality in back two tyres of auto
On 01.10.2019, purchased 'piaggio vehicle' from 'madhava diesels - badaun (Moradabad), up'. Within 10 days of purchase of said vehicle back two tyres of my vehicle got expounded. On said issue, i connected purchasing company, whereby executive of company further suggested to connect mrf company whose tyres were fixed in the vehicle.
Accordingly, i connected mrf company via customer care and, executive of customer care gave me contact no. Of mr. Gaurav (Area deputy manager) bareilly. Mr. Gaurav advised to submit claim replacement at 'mrf kumar tyres, bisoli road, arifpur navada, budaun, up'.
On 13.02.2020, i submitted claim replacement for two tyres vide reference no. '70057', on account of which the company said reply will be given within 7 working days.
Thereby, i received two messages subject to no.[protected]Sl no. [protected]) and no.[protected]Sl no. [protected]) and stated that 'as per claim no manufacturing defect found'. On receipt of said messages, i again contacted mr. Gaurav and explained him everything, thereby he specifically said 'new vehicles manufactured by companies uses poor quality tyres which are lower quality products and thus, no warranty or guarantee exists in this regard. Also said that you need to purchase back two tyres on our own expense.' he further stated that the company owns no responsibility towards poor quality tyres.
I hereby, while submitting present complaint states that i have invested my hard earned money in purchase of said vehicle, and thereby within 10 days i am being under pressure for purchase of new tyres. Kindly, provide your kind assistance while making company liable to replace my expounded tyres with good quality of tyres with warranty or guarantee in future.
Complaint marked as Resolved Mar 16, 2020
[Mar 02, 2020] MRF Tyres customer support has been notified about the posted complaint.
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