MRF — Side wall crack observed on the front left tyre (MRF Wanderer) of Mahindra thar

Address:

Jayshankar tyres,Kollam

The issue is I observed a crack on the left front tyre on Sunday the 29th May, the next day I came to Pothens Mahindra, Kollam handed over the tyre to Warranty in charge & it was handed over to MRF for manufacturer warranty, when I enquired yesterday it was informed that MRF denied the warranty stating it was caused due to external damage. I have the following questions

1. Thar is designed to be an offroad vehicle, its tyre is supposed to navigate sharp objections en all, in this, no external objects were observed, I drove for around 30kms - parked the vehicle in my garage & flat tyre was observed the next morning.
2. The vehicle is just 2 months old, clocked just around 2800km on the ODO.
3. Attaching the rejection letter as well